WARNING TO INTERNET SHOPPERS:
Lacava LLC strives for professional excellence. Customer satisfaction within our policies and mutual respect is our most important goal. In most cases, we manage to meet and exceed our customers’ expectations. Despite our best efforts, however, we have had communicated cases of dissatisfied customers, who placed their orders with independent online retail stores, and subsequently experienced long delays or dissatisfactory customer service.
Please be aware that Lacava LLC is not affiliated with any retail web sites selling Lacava products online. All retail stores whether online or physical entities are independent companies governed by their own policies and ethical conduct. They may be selling second-hand or forged products as original Lacava products. Furthermore, orders you place with those independent companies may never be communicated to Lacava LLC or may be communicated with gross delays. Unprofessional conduct of some retail stores may not only be defamatory to Lacava name, but it may also void your warranty if your purchase cannot be traced with sales receipts and lacava invoice reference as legitimate Lacava merchandise. Service under Lacava warranty is only available for genuine Lacava products purchased through authorized dealers or Lacava web site.
Should you experience questionable delays with your orders, you may choose to contact Lacava LLC directly to obtain your order status if it has been communicated to Lacava LLC at all. In such emergency cases, please email info@lacava.com providing your name and the company’s name if applicable, the shipping address, item number and description, retailer you purchased it through, and the date your order was placed on.
We can trace your order or whether we have it, only if we have all the information specified above.
Thank you for your business with Lacava LLC. |
Our logo reflects the elegance & majesty of Mount Vesuvius, the infamous volcano which buried the city of Pompei, Italy in 79 AD. Mount Vesuvius is the most impressive sight for many miles in the Naples region, and was a constant inspiration for the founder of LACAVA, Carmine Lacava, as he looked from the balcony of his childhood home in Italy. 